Refund policy

Unactivated eSIMs

If you have not activated your eSIM, you can request a refund within 14 days of purchase. The eSIM is deactivated and the full purchase price is returned to your original payment method.

Activated eSIMs

Once a plan activates (first connection to a supported network), it is considered used and is generally non-refundable — except where the service could not be provided as described, for example if no supported network was available at your covered destination.

Technical problems

If your eSIM cannot be installed or cannot connect at a covered destination, contact support first — most issues are device settings and are fixed in minutes. If we cannot get you connected, you are entitled to a full refund.

How to claim

Contact support with your order email and plan name. Refunds are processed to the original payment method; banks typically take 5–10 business days to post them.